Chandigarh:The Haryana Right to Service Commission has imposed a penalty of Rs. 13,000 on JE, Sh. Mustakeem and Commercial Assistant (CA), Deepak Kumar, working at the DHBVN in Sohna (Gurugram). Out of this, a fine of Rs 10,000 was imposed on JE and Rs 3,000 on CA.
The commission imposed this fine for not providing the notified service to the applicant within the stipulated time frame and for disposing of the appeal without taking any appropriate action.
A spokesperson, providing details of the case, mentioned that the applicant, Kailash, had filed a complaint regarding bill revision at the DHBVN office in Sohna (Gurugram). The spokesperson explained that an MRBD agency's meter reader incorrectly recorded 1491 (kWh) reading in July 2022, while the actual reading was 779 (kWh). As per the concerned officers’ submission, the MCO was not updated from July 18, 2022 to 3 December 2022, which caused a delay in timely resolution and accurate bill generation.
Since the commission was not satisfied with the above response, a hearing was scheduled before the Chief Commissioner of the Commission for further investigation. The investigation found that the CA, JE, SDO, and XEN did not take any effective steps in the matter of bill revision which caused major inconvenience to the applicant.